Terms and Conditions
Welcome to Erus Technologies. These Terms and Conditions outline the rules and regulations for the sale of products, delivery, returns, replacements, project selection, project handover, and payment policies applicable to purchases and services offered on our platform. You agree to abide by these terms by accessing or using our website. If you do not agree with any part of these terms, please refrain from using our services.
1. General
1.1 These terms apply to all purchases and project agreements made through the Erus Technologies website. 1.2 Erus Technologies reserves the right to amend these terms at any time without prior notice. Changes will be effective upon posting on the website. 1.3 All prices are inclusive of applicable taxes unless specified otherwise.
2. Product Sales
2.1 Product descriptions, images, and specifications are provided for informational purposes and may vary slightly. 2.2 Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason. 2.3 Payment must be completed via Razorpay using the accepted payment methods to confirm your order. 2.4 Any promotional offers or discounts are subject to specific terms and may not be combined with other promotions.
3. Delivery Policy
3.1 We offer delivery across specified locations. Delivery timelines will be provided at checkout and may vary based on the destination. 3.2 Standard delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances. 3.3 Shipping charges, if applicable, will be displayed during the checkout process. 3.4 Customers are responsible for providing accurate shipping information. Erus Technologies is not liable for delays or non-delivery due to incorrect details.
4. Return Policy
4.1 Returns are accepted within 7 days of delivery for products that meet the following criteria:
The product is unused and in its original packaging.
All tags, labels, and accessories are intact.
Proof of purchase is provided. 4.2 Certain products may be ineligible for returns due to hygiene, safety, or other reasons. Such exceptions will be mentioned on the product page. 4.3 To initiate a return, contact our customer support team at support@erus.in. 4.4 Once the returned item is inspected and approved, refunds will be processed within 7-10 business days to the original payment method.
5. Replacement Policy
5.1 Replacements are available for defective, damaged, or incorrect items delivered. 5.2 Replacement requests must be made within 7 days of delivery by contacting customer support. 5.3 Depending on availability, the replacement will be processed, or a full refund will be issued. 5.4 Erus Technologies reserves the right to deny replacement requests if the product does not meet the return eligibility criteria.
6. Project Selection and Delivery
6.1 Customers can choose project services from the offerings listed on our website. 6.2 Project scopes, deliverables, and timelines will be outlined in the agreement signed by both parties. 6.3 Payments for projects must be made as per the agreed milestones through Razorpay. 6.4 Any changes to the project scope or timeline must be agreed upon in writing and may result in additional costs. 6.5 Erus Technologies reserves the right to refuse or terminate projects that do not align with our capabilities or ethical standards.
7. Project Handover Policy
7.1 Upon completion of the project, all deliverables will be provided to the customer in the agreed format. 7.2 Final payment must be made before the handover of the project. 7.3 Customers are responsible for reviewing and accepting the project deliverables within 7 days of handover. Any feedback or corrections must be communicated within this timeframe. 7.4 After the review period, Erus Technologies will consider the project as accepted and closed.
8. Payment Methods and Charges
8.1 We accept payments through the following methods:
UPI
QR Code Scanning
Credit Cards
Debit Cards
Net Banking
8.2 Additional charges may apply depending on the payment method chosen, in accordance with Razorpay’s transaction fees. These charges will be disclosed during the checkout process. 8.3 Customers are responsible for ensuring sufficient funds and accurate details when completing transactions. 8.4 All transactions are secure and processed through Razorpay’s encrypted gateway.
9. Cancellations
9.1 Orders can be cancelled within 24 hours of placement or before dispatch, whichever is earlier. 9.2 Projects may be cancelled before the initiation phase. Refunds for cancelled projects will be subject to deductions for work already completed. 9.3 To cancel an order or project, don't hesitate to get in touch with our support team promptly. 9.4 Refunds for cancellations will be processed within 5-7 business days.
10. Customer Support
For any inquiries or issues related to sales, delivery, returns, replacements, or projects, please contact us:
Email: support@erus.in
Help Line No: +91 9776291190
11. Limitation of Liability
11.1 Erus Technologies is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products or services. 11.2 Our liability is limited to the purchase price of the product or the value of the project in question.
12. Governing Law
These terms and conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Brahmapur, Odisha, India.
By engaging with Erus Technologies, you acknowledge and agree to these terms and conditions.
Thank you for choosing Erus Technologies for your needs.
Privacy Policy
At Erus Technologies, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.
1. Data Collection
1.1 We collect personal information such as your name, email address, phone number, and payment details when you make a purchase or engage with our services. 1.2 Non-personal data, including browser type, device information, and IP address, may be collected to improve our services.
2. Data Usage
2.1 Personal data is used to process orders, manage projects, and provide customer support. 2.2 We may use your email address to send promotional offers, updates, or important notifications related to our services. 2.3 Data is not shared with third parties except for payment processing (Razorpay) and legal compliance.
3. Data Security
3.1 We implement industry-standard measures to safeguard your data against unauthorized access, alteration, or disclosure. 3.2 Sensitive information, such as payment details, is encrypted and securely processed through Razorpay.
4. Cookies
4.1 Our website uses cookies to enhance user experience and analyze website traffic. 4.2 You can manage cookie preferences through your browser settings.
5. Third-Party Links
5.1 Our website may contain links to third-party websites. Erus Technologies is not responsible for the privacy practices or content of these websites.
6. User Rights
6.1 You have the right to access, update, or delete your personal information. 6.2 To exercise your rights, contact us at support@erus.in.
7. Policy Updates
7.1 This Privacy Policy may be updated periodically. Changes will be posted on this page with the updated date.
For any questions or concerns about this Privacy Policy, please contact us at support@erus.in.